Telecom and Network Manager

My client is growing and looking for the following:

Telecom and Network Manager – very competitive base plus 10% bonus and benefits

LOCATION : Warren, PA

JOB DESCRIPTION

The Network and Telecom Manager is responsible for design, selection, implementation, and support of all Call Center and Enterprise Telephony and data network solutions. Critical success factors (CSF) include

  • Managing the current enterprise phone systems and Avaya-based call center platform which supports a “virtual contact center” comprised of 3 physical call centers with approx. 300 agents each.
  • Managing team supporting 300-400 physical network devices
  • Supporting integration of outsourced call center solution providers.

This position reports to the Director of Technical Services, and manages 3 to 5 staff positions, with partnerships to other IT groups including Network & Desktop Services and Business Application teams.

Essential Position Responsibilities:

General

  • Participate in strategic technology infrastructure planning to support Company objectives.
  • Develop and champion proposals and presentations targeted for the audience which can range from peers and subordinates to C-Level Executives.
  • Ensure appropriate level of redundancy and network / telecom resiliency to support business’ disaster recovery and business continuity objectives.
  • Organize objectives into executable projects, plan effort and resources, and participate in on-time / in-budget execution.
  • Cultivate relationships with both technical and business peers, and vendors to efficiently manage contracts, budgets, Operating Level Agreements (OLA) and Service Level Agreements (SLA).
  • Prepare and maintain disaster recovery and business continuity plan for network and telecom team
  • Prepare system documentation and implement best practices in telecom and networking.
  • Mentor junior level team members to professionally develop skills needed to meet critical success factors

Telephony Management and Support

  • Support, Upgrade, and Enhance current Avaya CM / CMS call center solution
  • Support interfaces to Order Management, IVR, and Call Recording System
  • Research and recommend Call Center technology solutions like CTI integration, Optimized Call Routing, VOIP, etc.
  • Understand and recommend converged network solutions (ex. SIP trunks, VoIP, MPLS)
  • Partner with teams to develop Call Center BI / Analytics Platform

Network Management and Support

  • Designs and implements secure networks that ensure PCI DSS 3.0 compliance and other compliance needs
  • Manage 300-400 physical network devices including edge Cisco 2900 series and Juniper routers, core 6500 series chassis, and ASA security devices.
  • Manage MPLS network and administer associated protocols like BGP, OSPF, STP, EIGRP, HSRP and others.
  • Ensure network stability by collecting and analyzing performance and reliability data.
  • Recommend and manage network changes designed to improve network efficiency and service.

QUALIFICATIONS

  • 10 years’ progressively more responsible experience in Telecom/Network with at least 5 years of managerial level experience
  • Expertise in Inbound Contact Center Technology Support and call optimization, using Avaya solutions. ACSS/ASPS certification preferred.
  • Expertise in Cisco Routing/Switching, OSPF, EIGRP, BGP, STP, HSRP, Security Appliances, and 2FA. CCNA/CCNP preferred.
  • Experience with PCI DSS 3.0 compliance. CISSP desirable.
  • Experience in vendor and supply chain management / contract negotiations, including wireless/mobile
  • Experience with Opex and Capex budget responsibility
  • Strong understanding of Avaya CMS, and data export for use with Analytics
  • Experience with SaaS and PaaS technologies and providers

If interested and more importantly qualified, send updated resume with contact info to vince@techedgerecruiting.com and you will be contacted immediately.

Unfortunately, Visa sponsorship or transfer NOT available for this position.

Out of State candidates considered-Relocation offered for qualified candidates.

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About vinceter1

Onthe company side: TechEdge Recruiting delivers with a one on one approach to staffing technical hiring needs for clients throughout New England. With over 15 years of relative industry experience, we will deliver Quality versus Quantity. We have full life cycle recruiting expertise to provide you with a seamless and confidential process from initial interview set up through salary negotiations. We will respond quickly to your planned and unplanned staffing needs. In fact, we often present candidates that you may miss in your internal recruiting efforts. We thoroughly screen and extensively check credentials and references to present candidates who best match your business needs, functional requirements, and company culture. Then, we handle negotiations and monitor satisfaction. We have a diverse client base to draw from in various industries which includes High Tech, Financial Services, Life Sciences, Retail, Manufacturing, Healthcare and Government. Our goal is to provide companies with the talent they need to grow and to enhance the careers of the candidates we represent. We provide the best-suited candidates for you to screen based upon your requirements. We become a partner with your organization to provide you with the most compatible fit for your specific needs. We will make sure each candidate is well informed and qualified for your position. Companies turn to us for our expertise in understanding exactly what they seek (and because we take the time to learn what our candidates seek). We take pride in offering the most effective and discreet placement services available. Because of that, we are able to attract top notch, technology savvy, bright individuals and help them grow in great companies. You pay us NO FEE unless or until you hire our candidate. Expertise in the following areas: Database Administration/Development-Oracle, SQL Server Desktop/Help Desk Support Network & Infrastructure Engineering-LAN/WAN/SAN, Security, Firewalls, Messaging System Administration-Unix or Windows based, Linux Web Development/Software Engineering SAP/Peoplesoft Consultants SharePoint Developers, Administrators, Analysts & Architects On the Candidate side: TechEdge Recruiting works with Information Technology professionals using a one on one approach to assist in attaining your career goals. Our services are effective and discreet. We have a diverse company client base in various industries which include High Tech/Software, Financial Services, Life Sciences, Retail, Manufacturing, Healthcare and Government. Companies turn to us for our expertise in understanding exactly what they seek because we take the time to learn what our candidates seek. We are results oriented and pride ourselves in elevating the careers of talented people. We do this while helping View all posts by vinceter1

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