Build and maintain effective customer relationships with business area stakeholders to understand current and future business requirements for information technology services and systems.
Participate in all phases of the Systems Development Life Cycle and Change Control processes.
Use best practices and functional expertise in Salesforce.com to drive change through technology and business process redesign.
Apply deep functional knowledge of CRM systems to customer needs and requirements
Document business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps, and provide detailed business requirements specifications for developers.
Perform application configuration, testing and evaluation to ensure quality and consistency
Prepare and perform data conversion requirements
Develop, document, and execute test plans to assess the integrity and accuracy of business processes, module functionality setups and modifications, enhancements, customizations, and patches.
Develop and maintain end user training documentation and deliver training as required.
Develop and maintain business process documentation and consider compliance in all business process analysis and redesign activities.
Support, analyze, and resolve critical production application issues as required
Experience and Skills:
Significant business experience in all phases of the lead to cash or supply chain life cycle
Proven project management skills
Excellent communications skills both oral and written
Solid problem solving skills
Excellent analytical and interpersonal skills
Experience gathering and consolidating requirements from cross-functional groups
Ability to work under pressure and meet constantly changing timelines
If interested and qualified send updated resume with contact info to firstname.lastname@example.org
No Visa sponsorship or transfer available for this role.